faichai Privacy Policy
At faichai, protecting the personal information of our players in the Philippines is a core responsibility. This Privacy Policy explains what data we collect, how we use it, who we may share it with, and the rights you hold as a registered member of our platform.
Last updated: January 2025 · Applies to all registered members in the Philippines
Information We Collect
When you create an account or use any service on faichai, we collect several categories of personal information to operate the platform effectively and in compliance with applicable Philippine regulations. The types of data we gather fall into the following groups:
- Account information: Full legal name, date of birth, username, email address, mobile number, and a securely hashed password provided at registration.
- Identity verification data: Government-issued ID details and supporting documents requested during the Know Your Customer (KYC) process, as required under Philippine gaming and anti-money laundering laws.
- Financial information: Deposit and withdrawal transaction records, Philippine Peso (PHP) amounts, GCash or other local e-wallet reference numbers, and payment method identifiers. We do not store full card numbers or complete bank credentials on our servers.
- Device and browser data: IP address, device type, operating system, browser version, screen resolution, and unique device identifiers collected automatically when you access faichai from a mobile phone or desktop.
- Usage data: Pages visited, games played, bet history, session duration, click patterns, and feature interactions that help us understand how players engage with the platform.
- Communications data: Any messages, support tickets, or correspondence you send to our team, including chat logs used for quality assurance.
We collect only the information that is necessary for the purpose stated at the time of collection. You are always informed before we request any sensitive category of data, and providing it is subject to your consent where required by law.
How We Use Your Data
faichai uses the personal information we collect for clearly defined, legitimate purposes. We do not process your data beyond what is necessary to deliver and improve our services. The primary purposes for which your data is used include the following:
- Account management: Creating, verifying, and maintaining your player account, including identity checks and age verification to comply with Philippine regulations.
- Service delivery: Processing deposits and withdrawals in Philippine Peso, crediting winnings, running sports betting markets, fish games, and bingo, and providing customer support.
- Security and fraud prevention: Detecting suspicious activity, preventing multiple account creation, identifying unauthorised login attempts, and protecting the integrity of games and financial transactions.
- Legal and regulatory compliance: Meeting our obligations under Philippine Anti-Money Laundering Act (AMLA) requirements, gaming licence conditions, and data protection rules applicable to online gaming platforms.
- Platform improvement: Analysing anonymised usage patterns to identify bugs, optimise performance, and develop new features that better serve Filipino players.
- Communications: Sending account-related notifications, transaction confirmations, security alerts, and responses to your support inquiries. We will only send promotional messages if you have explicitly opted in and you may unsubscribe at any time.
- Responsible Gaming: Monitoring account activity to identify signs of problem gambling and applying self-exclusion or cooling-off measures requested by the player.
Your data is processed on the legal bases of contractual necessity, legal obligation, and, where applicable, your consent. We will never use your personal information for purposes that are incompatible with those listed above without obtaining your prior consent.
Cookies & Tracking Technologies
faichai uses cookies and similar tracking technologies to provide a seamless, personalised experience on our platform. A cookie is a small text file stored on your device when you visit a website, and it allows us to recognise your browser on return visits and maintain your session securely.
We use the following categories of cookies:
- Strictly necessary cookies: These are essential for the platform to function. They maintain your login session, remember your language preference, and protect against cross-site request forgery. You cannot opt out of these cookies without affecting the platform's core functionality.
- Performance and analytics cookies: These cookies collect anonymised information about how visitors use faichai, including which pages are visited most often and where error messages occur. This data helps us improve site speed and stability for players on mobile devices in the Philippines.
- Functional cookies: These remember choices you make, such as your preferred game category or deposit amount, to provide a more personalised experience across sessions.
You can manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the availability or performance of some features on the platform. We do not use cookies to serve third-party advertising and we do not sell cookie-derived data to any outside party.
Data Storage & Security
faichai takes the security of your personal information seriously, and we implement industry-standard technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is protected using Transport Layer Security (TLS) encryption.
Account passwords are stored using strong one-way hashing algorithms and are never readable by any faichai employee. Financial transaction records, including Philippine Peso deposit and withdrawal details, are stored in access-controlled environments and are accessible only by authorised personnel for legitimate operational and compliance purposes.
Your personal data is retained for as long as your account remains active and for such additional periods as are required by law, for example under the Anti-Money Laundering Act or gaming licence conditions applicable in the Philippines. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule. While we use robust safeguards, no system connected to the internet can guarantee absolute security, and we encourage you to use a strong, unique password and to log out of your account when using shared devices.
Sharing Data with Third Parties
faichai does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may, however, share limited personal data with trusted third-party service providers who assist us in operating the platform, subject to strict contractual data protection obligations. These categories of recipients include:
- Payment processors: Local Philippine payment partners such as e-wallet providers and bank transfer facilitators who process your PHP deposits and withdrawals. These providers handle only the transactional data necessary to complete your payment.
- Identity verification services: Third-party KYC providers who assist us in verifying your identity and age in accordance with our regulatory obligations.
- Game software providers: Licensed gaming technology suppliers whose software powers specific games on the platform. They receive anonymised session data necessary for game operation.
- Regulatory and law enforcement authorities: We are legally required to disclose certain information to the relevant Philippine gaming regulatory bodies, financial intelligence units, or law enforcement agencies when required by applicable law or court order.
All third-party partners engaged by faichai are contractually bound to handle your data only for the specified purpose and in compliance with applicable data protection laws. We conduct due diligence on our partners to ensure they maintain appropriate security standards. We do not transfer your personal data to countries outside the Philippines unless equivalent data protection safeguards are in place.
Your Rights as a User
As a registered player on faichai, you have the following rights with respect to your personal information, in accordance with applicable Philippine data privacy laws including the Data Privacy Act of 2012 (Republic Act No. 10173):
- Right to access: You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe.
- Right to correction: If any personal information we hold is inaccurate, incomplete, or out of date, you have the right to request that we correct or update it. You may also update certain details directly within your account profile.
- Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that certain records must be kept for regulatory compliance and cannot be immediately deleted.
- Right to object: You have the right to object to the processing of your personal data for direct marketing purposes. You may withdraw any previously given consent for optional processing at any time without affecting the lawfulness of prior processing.
- Right to data portability: Where technically feasible and legally applicable, you may request that we provide your personal data in a structured, commonly used format.
To exercise any of these rights, please contact our support team at [email protected]. We may need to verify your identity before processing your request to protect your account security. We will respond to all legitimate requests within thirty (30) days and will notify you if additional time is required due to the complexity or volume of requests.
Protection of Minors
faichai is strictly an adult platform intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals below the legal age for online gaming in the Philippines. Our registration process includes mandatory age verification steps, and we may require submission of government-issued identification to confirm that a user meets the age requirement.
If we become aware that personal data belonging to a minor has been collected, we will take immediate steps to delete that information from our systems and close the associated account. Parents and guardians are strongly encouraged to use parental controls and monitoring tools to prevent minors from accessing online gaming platforms. If you believe a minor may have registered on faichai, please contact our support team at [email protected] immediately so we can investigate and take the appropriate action. We take our responsibility to protect children seriously and work proactively to ensure our platform is never accessible to underage individuals.
Policy Updates
faichai reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, we will notify registered users by posting a prominent notice on the platform or by sending an email to the address on file with your account. The revised policy will take effect on the date indicated in the notice.
We encourage you to review this Privacy Policy periodically so that you remain informed about how your personal information is being handled. Your continued use of the faichai platform following the effective date of any update constitutes your acceptance of the revised policy. If you disagree with any changes, you have the right to close your account and request deletion of your data as described in Section 6. Previous versions of this Privacy Policy are available upon request by contacting our support team.
How to Reach Our Support Team
If you have any questions, concerns, or requests relating to this Privacy Policy or the way faichai handles your personal data, our dedicated support team is here to help. We are committed to addressing all data-related inquiries promptly and transparently.
You can reach us by email at [email protected]. Please include your registered username and a clear description of your request or concern so that we can assist you as efficiently as possible. For account-specific privacy requests such as data access, correction, or deletion, we will verify your identity before processing your request to ensure your information is protected throughout the process.
Our support team is available to assist players across the Philippines and aims to respond to all privacy-related inquiries within five (5) business days. For complex requests that require additional review, we will acknowledge your message promptly and keep you informed of the expected timeline. You may also consult our FAQ page for answers to common questions about account management and our data practices.
Have Questions About Your Privacy?
Our support team is ready to help with any data-related concerns. You can also visit our FAQ section for quick answers, or create an account knowing your information is in safe hands.